Terms & Conditions

Privacy Policy

Our store is hosted on Shopify Inc. They provide us with the e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application.


Payment

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the safe handling of credit card information by our store and its service providers.

Read more about PCI-DSS compliance by Shopify.

The following payments are accepted:

Credit card
You can pay by Visa, Mastercard and American Express. Visa and Mastercard are verified by a secure code. Payment is debited from your card once you place the order.

Paypal
You can choose to pay with credit card or your already registered PayPal® account.


Returns, Exchanges & Complaints

The MVDSGN of course want you to be happy with your item. Therefore, we always give you the opportunity to return the item in 14 days. Send back the item with optional postal service. If you need help please send us an email at info@malvinadesignature.com to receive a packing slip. The cost of return shipping will be deducted from your refund.

The only condition is that the goods will be returned in the original condition, which means that it is not used. Always attach the original packaging and any labels.

Normally it takes about two weeks after you have sent your return to us before receiving any reimbursement.

What happens if I receive a product with a defect?
If you received a product with a defect, please send us a picture where the mistake can be clearly seen. Then, simply contact our customer service at that address and send us the picture: info@malvinadesignature.com . It must be done within two months of a claim.

What happens if I receive the wrong item?
If you received the wrong item, please send us a picture where the mistake can be clearly seen. Then, simply contact our customer service at that address and send us the picture: info@malvinadesignature.com . It must be done within 14 days for a wrongly supplied product.


Delivery rates for original artworks:

Standard delivery (FedEx, UPS, DPD)
Tracking provided. Insured against loss. Delivery date not guaranteed.
Poland Free
Austria, Belarus, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Ukraine Free
United Kingdom €10
Norway, Switzerland €54

Delivery for t-shirts printed on-demand and dispatched by SPOD Europe:

Standard delivery
Tracking and delivery date not guaranteed. Letter post or delivery by DHL/Royal Mail possible.
Value of goods €10,01 and above €40,01 and above €75,01 and above €125,01 and above
Aland Islands Free Free Free Free
Albania
Andorra
Austria
Belarus
Belgium
Bosnia & Herzegovina
Bulgaria
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Isle of Man
Italy
Jersey
Latvia
Lithuania
Luxembourg
Malta
Moldova
Monaco
Netherlands
Poland
Portugal
Slovakia
Slovenia
Spain
Sweden
Ukraine
United Kingdom

Premium Delivery
Tracking provided. Insured against loss. Delivery date not guaranteed. Sent via UPS.
Value of goods €24,99 and above €51,0 and above €491,0 and above
Aland Islands €5 €7 €9
Albania
Andorra
Austria
Belarus
Belgium
Bosnia & Herzegovina
Bulgaria
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany €15 €19
Greece €5 €7 €9
Hungary
Ireland
Isle of Man €15 €19
Italy €5 €7 €9
Jersey
Latvia
Lithuania
Luxembourg
Malta
Moldova
Monaco
Netherlands
Poland
Portugal
Slovakia
Slovenia
Spain
Sweden
Ukraine
United Kingdom

For various reasons, there are some countries that MVDSGN cannot ship to. Below is a complete list of all the countries that MVDSGN cannot process orders for:

  • Packstations in Germany
  • Argentina
  • Belize
  • Cuba
  • Djibouti
  • Guadeloupe
  • Iran
  • Iraq
  • Kyrgyzstan
  • Lebanon
  • Liberia
  • Libya
  • Marshall Islands
  • Micronesia
  • North Korea
  • North Macedonia
  • Northern Maria Island
  • Norway
  • Reunion
  • Romania
  • Saint Kitts & Nevis
  • Samoa
  • Somalia
  • South Sudan
  • State of Palestine
  • Sudan
  • Switzerland
  • Syria
  • The United States of America
  • Virgin Islands
  • Yemen