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Frequently Asked Questions

Shopping Information

What Shipping Methods Are Available?

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How Long Will It Take To Have My Package Shipped?

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Do You Ship Internationally?

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What Shipping Methods Are Available?

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Payment Information

What Payment Methods Are Accepted?

The following payments are accepted:

Credit card
You can pay by Visa, Mastercard and American Express. Visa and Mastercard are verified by a secure code. Payment is debited from your card once you place the order.

Paypal
You can choose to pay with credit card or your already registered PayPal® account.

Is Buying On-Line Safe?

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the safe handling of credit card information by our store and its service providers.

Orders and Returns

How do I place an Order?

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Do I need an account to place an order?

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Who should I to contact if I have any queries?

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What happens if I receive the wrong item?

If you received the wrong item, please send us a picture where the mistake can be clearly seen. Then, simply contact our customer service at that address and send us the picture: info@malvinadesignature.com . It must be done within 14 days for a wrongly supplied product.

How Do I Track My Order?

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How Can I Cancel Or Change My Order?

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How Can I Return a Product?

The MVDSGN of course want you to be happy with your item. Therefore, we always give you the opportunity to return the item in 14 days. Send back the item with optional postal service. If you need help please send us an email at info@malvinadesignature.com to receive a packing slip. The cost of return shipping will be deducted from your refund.

The only condition is that the goods will be returned in the original condition, which means that it is not used. Always attach the original packaging and any labels.

Normally it takes about two weeks after you have sent your return to us before receiving any reimbursement.

What happens if I receive a product with a defect?

If you received a product with a defect, please send us a picture where the mistake can be clearly seen. Then, simply contact our customer service at that address and send us the picture: info@malvinadesignature.com . It must be done within two months of a claim.