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Frequently Asked Questions

Shopping Information

What Shipping Methods Are Available?

We dispatch these original artworks by one of the global courier companies. All shipments are insured, cleared and all customs duties are paid by us.

How Long Will It Take To Have My Package Shipped?

Usually, it takes us up to 4 business days to prepare a piece of art for shipment. Delivery time depends on the location of the destination.

Do You Ship Internationally?

Yes, we ship to all countries where it is possible. If shipping to your region is currently not available, please contact us and we will try to find a new shipping option especially for you.

Payment Information

What Payment Methods Are Accepted?

The following payments are accepted:

Credit card
You can pay by Visa, Mastercard and American Express. Visa and Mastercard are verified by a secure code. Payment is debited from your card once you place the order.

Bancontact
Bancontact is a bank redirect payment method offered by more than 80% of online businesses in Belgium.

giropay
Germany’s second most popular payment system.

iDEAL
Netherlands’s most popular payment method.

Sofort
Accept secure bank transfers from Austria, Belgium, Germany, Italy, Netherlands, and Spain.

SEPA Direct Debit

Przelewy24 (P24)
Przelewy24 (P24), the most popular payment method in Poland.

Is Buying On-Line Safe?

All direct payment gateways we use adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the safe handling of credit card information by our store and its service providers.

Orders and Returns

How Do I Place an Order?

If you want to place an order, go to the page of the product you are interested in. Then click the “Add to Cart” button. The product will be added to your shopping cart. Click  “Proceeding to Checkout” next to finalise your order.

Do I Need an Account To Place an Order?

No, it is not necessary to create an account on our website to place an order. However, if you create an account, you will have access to your order history.

Who Should I To Contact If I Have Any Queries?

Please contact our customer service at: hello@malvinadesignature.com

What Happens If I Receive The Wrong Item?

If you received the wrong item, please take a picture where the  item can be clearly seen. Then simply contact our customer service within 14 days of delivery day at this address, hello@malvinadesignature.com. 

Don’t forget to attach the picture to your email!.

How Do I Track My Order?

You will receive information in an e-mail with a link to track your shipment through the selected courier company.

How Can I Cancel Or Change My Order?

To cancel an order, please contact our customer service at hello@malvinadesignature.com

How Can I Return a Product?

Our team at MVDSGN hope you will be happy with your item. Therefore, we always give you the opportunity to return the item in 14 days. 

We accept returns sent to us by post. If you need help, please send us an email at hello@malvinadesignature.com to receive a packing slip. The cost of return shipping will be deducted from your refund.

The only condition is that the goods must be returned in their original condition. Always attach the original packaging and all the labels you received from us.

It usually takes us about two weeks after we receive your returned item to issue your refund.

The only condition is that the goods will be returned in the original condition, which means that it is not used. Always attach the original packaging and any labels.

Normally, it takes about two weeks after you have sent your return to us before receiving any reimbursement.

What Happens If I Receive a Product With a Defect?

If you received a product with a defect, please take a picture where the defect can be clearly seen. 

Then, simply contact our customer service within 2 months of delivery day at this address: hello@malvinadesignature

Don’t forget to attach the picture to your email!